Refund & Return Policy

Overview

At our printing services store, we are committed to delivering high-quality custom printed products. Due to the personalized nature of printing, refunds and returns are handled under specific conditions.

Custom Printed Orders (Non-Refundable)

All customized products (such as wedding cards, business cards, packaging boxes, mugs, and branded materials) are non-refundable and non-returnable once:

  • The design is approved by the customer
  • The order has been sent for printing

This is because custom items are made specifically for your requirements.

Eligible Cases for Refund or Replacement

We only offer refunds or free replacements under the following conditions:

  • Product received is damaged or defective
  • Printing error caused by our mistake (wrong design, color, or content)
  • Wrong item delivered

Proof Requirement

To process your request, you must:

  • Contact us within 24–48 hours of delivery
  • Provide clear photos or videos of the issue

Without proof, we may not be able to process your claim.

Refund Process

If your request is approved:

  • Refunds will be processed within 5–7 business days
  • Amount will be returned via the original payment method or bank transfer

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • Then reach out to our support team

Order Cancellation

  • Orders can be cancelled only before design approval or production start
  • Once printing has started, cancellation is not possible

Color Variation Disclaimer

Please note:

  • Slight color differences may occur due to screen vs print variation
  • These minor differences are not eligible for refund

Shipping Costs

  • Shipping charges are non-refundable
  • In case of approved returns, we may cover delivery cost (depending on issue)

Contact for Support

For refund or return requests, contact our support team with your:

  • Order number
  • Issue details
  • Supporting images/videos

Why Our Policy Matters

  • Protects both customer and business
  • Ensures transparency in custom printing orders
  • Maintains quality control and customer satisfaction